Frequently Asked Questions

Yes, all cleaners at Citi Clean Solutions are fully insured with Public Liability and Employer’s Liability Insurance.

This is entirely up to you. We are entrusted with the keys of many clients’ homes and guarantee that they are in safe hands.

In the unlikely event of our cleaner losing the key(s), we would call as soon as we find out and ask you to change the locks. Keep the receipt and return it to us and we will reimburse you the amount paid.

If something is damaged or broken by one of our cleaners, we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.

For Standard Domestic Cleaning we use your cleaning materials and equipment. We use the material and equipment you prefer and what is best suited specifically to your home. We try to avoid using the same equipment from location to location. This eliminates the risk of transference of bacteria and house mites, for example. Therefore, this is the most hygienic method.

For End of Tenancy Cleaning and most One-Off Cleaning we can either provide the cleaning materials and equipment or we can use yours. Simply let us know when you book the service, as the prices will differ.

Yes, we do ironing for many of our clients. In addition, we can also change the bed linen and perform many other tasks in accordance with the client’s needs.

You can contact us and ask to cancel your appointment with no problems at all. However, we would appreciate being given at least 24 hours’ notice, so that we can plan our work.

If you wish to change your regular cleaning time, please contact us as soon as possible and we will try to adapt to your schedule.

Yes you will get the same cleaner every time, the only time this would change is if they fall sick or are on holiday, we would then temporarily replace them. However we will let you know before your clean.

Yes, you can specify your choice of days. If you are more flexible on your choice of days it will open up a wider choice of available cleaners for you to choose from.

Most of our clients set up a regular standing order to pay for their service or you can be invoiced before the end of each month, ensuring that payment is made within 14 days of receiving the invoice. If you prefer, you can pay by cash or cheque made payable to Citi Clean Solutions. You should leave this out for our cleaning assistant to collect on the day of your clean.

We accept cash cheques and electronic bank transfer.

Please let us know if you have pets when you book and we will find you a cleaner who is happy to work around both cats and dogs.

If your scheduled cleaning day falls on a public holiday, then this clean will not take place. We will try to reschedule to another day or default to the next scheduled visit, whichever is your preference.

Yes, you can cancel at any time by giving us a four weeks paid notice period, but this has to be after your first month.